Returns & Refunds
At Moor & Co, we do our best to handle every order with care and precision. Not completely satisfied? We’re happy to assist you — but please note that returns are only possible after contacting our customer service in advance.
🔄 Return Conditions
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You have the right to cancel your purchase within 14 days of receipt.
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Returns are only accepted after you have contacted us first.
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Products can only be returned if they are unused, undamaged, and in their original condition.
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Custom-made products are not covered by the right of withdrawal unless there is a manufacturing defect or damage.
📩 Return Request
Want to return an item? First, send an email to info@moor-co.uk with the following information:
– Order number
– The product you wish to return
– Reason for return (optional)
– Any photos (in case of damage or error)
Without prior approval from our customer service team, we unfortunately cannot accept the return.
📦 After Approval
Once your return request has been approved, you will receive the correct return address and further instructions. Return shipping costs are generally your responsibility unless otherwise agreed.
💰 Refund
After we receive and inspect the returned product, we will refund the purchase amount within 5 business days via the same payment method used during checkout.
Note: If you paid by credit card, the refund may not appear on your statement until the end of the month.
❓ Questions?
Do you have questions about returns or are unsure if your product is eligible for return? Feel free to contact us at info@moor-co.uk – we’re here to help!
With care,
The Moor & Co Team
